We are pleased to announce that NOW Courier has joined the Fleet program with Jiffy Lube of Indiana. Contractors can enjoy a 15% discount on most services, including preventative maintenance, at any of their locations in Indianapolis, Fort Wayne, South Bend, and Merrillville. Please note that this discount excludes batteries, tires, and other repair work. Additionally, Jiffy Lube of Indiana will perform NOW Courier vehicle inspections for $19.99. We are also working to extend this benefit to contractors in the Evansville, Cincinnati, and Louisville areas. When visiting a Jiffy Lube location, simply inform them that you are with NOW Courier. Store locator

For an independent contractor role with NOW Courier, settlement deductions involve, but are not limited to: Weekly • Software licensing agreement (our platform): $6.25 • Openforce settlement processing: $5 • Cargo insurance ($500k)*: $6 • Continuous MVR monitoring: $.50 (when in effect) • Occupational accident insurance*: • Vehicle below 15K GVW: $15 • Vehicle above 15K GVW: $16.62 *Contractors must obtain cargo and occupational accident insurance, either through a third-party associated with NOW Courier or individually. Every Six Months (or per customer specifications) • Driving history (MVR) review: $16 (additional costs may be incurred) Every Twelve Months (or per customer specifications) • Criminal background check: $22 (additional costs may be incurred • Substance abuse screening: $47 (additional costs may be incurred)

Revisions effective Monday, July 1st. Libraries must be visited on each scheduled day, regardless of whether media or books are available for delivery. Additionally, Xcelerator (linked to MobileTek) has been updated to reflect pick-ups at a NOW Courier location and deliveries at specific libraries. Libraries may have different protocols for delivery and exchange locations. Contractors who interact with a librarian or another library staff member must provide a name for the Proof of Delivery (POD). Contractors informed of a specific delivery/exchange location, such as a lockbox or cart, must note this location in the POD. For example, “lockbox inside front door” or “cart at aisle A.” The words “exchange” or “complete” do not meet customer requirements. Please reach out to operations with any questions.

We are excited to announce that Michelle Funez will be transferring to the Indianapolis Operations as a Planner Specialist, effective Monday, July 1st. She has been a valuable member of the Contractor Relations team, and we all wish her the very best in her new role. Currently, there are no immediate plans to backfill the Advisor, Corporate Operations role. Instead, certain responsibilities will be redistributed among other members of the Contractor Relations team, while some duties will be discontinued as both advisor roles (Indianapolis and Branches) will remain vacant. Mickayla Valle will continue as the Talent Acquisition Specialist, and Brittany Froeschke will remain in her position as Compliance Coordinator. For any inquiries about the adjusted Contractor Relations Department, please contact Nick Van Horn, Director, Talent Management. If you have questions regarding Michelle’s role within Indianapolis Operations, reach out to Aaron Davis, Manager, Indianapolis Operations.

Indianapolis contractors: Please submit any unavailability ASAP for 7/3 and 7/5. Increased customer volume is expected, and all available contractors are appreciated.

Disclaimer: NOW Courier has no affiliation with Upside Services or its partners. The information on this page is shared solely for informational purposes and should not be construed as legal, tax, or accounting advice. For specific queries on these topics, consult a licensed professional. Upside iOS Upside Android Learn more Make your dollars go further with cash back from Upside. As independent business owners, fuel often represents a significant business expense. While cash back can be earned on meals and grocery trips, it's important to highlight that you can also earn cash back on fuel purchases at select locations. Just download the free Upside app, view offers in the area, and shop or fuel up at participating locations.

Join us online Wednesday, June 26, at 5:30PM. Microsoft Teams Need help?  Join the meeting now  Meeting ID: 262 891 013 943  Passcode: o9xDRm

Later this month, Openforce will launch a new mobile app specifically designed to support independent contractors. The app provides easy access to payment information, document and profile management, and 24/7 chat support, ensuring contractors stay connected and efficient. Please stay tuned for additional details directly from Openforce coming soon.

Due to scheduling conflicts among staff, we will not host a Town Hall in May. Please keep an eye on the upcoming newsletter for important updates.

Important! Contractors tasked with transporting a Category A infectious substance should confirm that the name and address on the parcel match those listed in the mobile application. Upon confirming a match, contractors must contact operations to report that a Category A infectious substance is in transit. Category A infectious substances can cause permanent disability, life threatening or fatal disease to humans or animals when exposure to them occurs. Category A infectious substances have two shipping names: “Infectious substances, affecting humans” (UN 2814) or “Infectious substances, affecting animals” (UN 2900). Examples of Category A include classical Swine Fever virus (cultures only), Herpes B virus (cultures only), Human Immunodeficiency Virus (cultures only), Monkeypox virus, and West Nile virus (cultures only). The shipper bears the responsibility for ensuring that materials being shipped are properly packaged, which includes classification, identification, marking, labeling, and providing necessary documentation with the package. The shipper must also be trained in accordance with all relevant laws, regulations, and any internal policies, including requirements for the type and frequency of training, and must receive additional training whenever there are changes in laws, regulations, or internal policies. The contractor is required to: • Store, load, inspect, and deliver packages to an approved location using approved access routes. • Report any and all violations of laws or regulations. • Retain all records. • Have appropriate shipping training. Package inspection involves: • Checking for any damage to packages; • Adhering to reporting guidelines and ensuring immediate communication with the shipper, receiver, public health, and regulatory authorities. Should any problems or incidents occur during the transit or transport of the material, the contractor must contact the relevant law enforcement agency with jurisdiction over the matter. Additionally, the contractor must immediately notify operations of any such events. The contractor is solely responsible for the proper transportation of Category A infectious substances, in accordance with all applicable laws, regulations, and standards. The contractor must ensure that all transportation and transit activities are carried out in compliance with these legal requirements. All activities related to the transportation of Category A infectious substances shall be governed by the terms and conditions set forth in the Independent Contractor Agreement. The contractor assumes full responsibility for adhering to all legal and regulatory obligations. NOW Courier explicitly disclaims any liability for violations of such laws and regulations committed by the contractor.

Join us online Wednesday, April 24, at 5:30PM. Microsoft Teams meeting  Join on your computer, mobile app or room device  Click here to join the meeting  Meeting ID: 233 374 446 416 Passcode: 8KexQ8 Download Teams | Join on the web Learn More | Meeting options

We recognize that contractors are responsible with managing numerous customer obligations, leading to Agreements and Addendums for their review and signature. Regrettably, it is common for contractors to respond with "I did not read the Contract [or Addendum]" when an issue is raised; thus, attempting to deflect responsibility. (It's unfortunate that this approach doesn't work with credit card issuers, lenders, and mortgage companies!) NOW Courier advises against contractors signing any documents that they have not thoroughly read or understood, as executed agreements are legally binding, akin to any other terms and conditions acknowledged. To support contractors, we have recently incorporated new language, prominently displayed in bold and highlighted in yellow, into Route Addendums, which states: By signing this Addendum to the Independent Contractor Agreement, I, the undersigned CONTRACTOR, hereby acknowledge that I have thoroughly read and understood each Section of this Addendum. I affirm that I have had the opportunity to obtain clarification on any aspects of this Addendum and have had all my questions satisfactorily addressed prior to signing. Moreover, to assist contractors in obtaining essential information, we have introduced a range of resources. These enhancements include an online forum, text messaging, newsletters, town hall meetings, Expiration Reminder, an online chatbot for compliance questions, and a completely redesigned orientation program for new contractors. Kindly remember that any document you sign, or that is shared with you for review, including emails, texts, notices, and other forms of communication, will be enforced. We trust in your diligence to thoroughly review and comprehend the contents of such documents before affixing your signature, whether they pertain to the Independent Contractor Agreement, a Route Addendum, customer requirements, or any other relevant documents. This policy is applicable to all contractors. Thank you for your understanding. If you have any questions, please do not hesitate to contact Operations or Contractor Relations.

Join us online Wednesday, March 20, at 5:30PM. Microsoft Teams meeting  Join on your computer, mobile app or room device  Click here to join the meeting  Meeting ID: 218 543 324 887 Passcode: JHs6HL Download Teams | Join on the web Learn More | Meeting options

ADP is scheduled to go-live on Monday, March 4. For any inquiries, please contact the Operations team.

The final day of service for Guardian Pharmacy has been rescheduled to tomorrow, February 29th.

The customer listed below is scheduled to go-live on Monday, February 19. For any inquiries, please contact the Operations team. > Community Health Network