top of page

Forum Posts

NOW Courier
Orientation Graduate
Orientation Graduate
Apr 29, 2024
In Compliance
Important! Contractors tasked with transporting a Category A infectious substance should confirm that the name and address on the parcel match those listed in the mobile application. Upon confirming a match, contractors must contact operations to report that a Category A infectious substance is in transit. Category A infectious substances can cause permanent disability, life threatening or fatal disease to humans or animals when exposure to them occurs. Category A infectious substances have two shipping names: “Infectious substances, affecting humans” (UN 2814) or “Infectious substances, affecting animals” (UN 2900). Examples of Category A include classical Swine Fever virus (cultures only), Herpes B virus (cultures only), Human Immunodeficiency Virus (cultures only), Monkeypox virus, and West Nile virus (cultures only). The shipper bears the responsibility for ensuring that materials being shipped are properly packaged, which includes classification, identification, marking, labeling, and providing necessary documentation with the package. The shipper must also be trained in accordance with all relevant laws, regulations, and any internal policies, including requirements for the type and frequency of training, and must receive additional training whenever there are changes in laws, regulations, or internal policies. The contractor is required to: • Store, load, inspect, and deliver packages to an approved location using approved access routes. • Report any and all violations of laws or regulations. • Retain all records. • Have appropriate shipping training. Package inspection involves: • Checking for any damage to packages; • Adhering to reporting guidelines and ensuring immediate communication with the shipper, receiver, public health, and regulatory authorities. Should any problems or incidents occur during the transit or transport of the material, the contractor must contact the relevant law enforcement agency with jurisdiction over the matter. Additionally, the contractor must immediately notify operations of any such events. The contractor is solely responsible for the proper transportation of Category A infectious substances, in accordance with all applicable laws, regulations, and standards. The contractor must ensure that all transportation and transit activities are carried out in compliance with these legal requirements. All activities related to the transportation of Category A infectious substances shall be governed by the terms and conditions set forth in the Independent Contractor Agreement. The contractor assumes full responsibility for adhering to all legal and regulatory obligations. NOW Courier explicitly disclaims any liability for violations of such laws and regulations committed by the contractor.
0
0
6
NOW Courier
Orientation Graduate
Orientation Graduate
Apr 23, 2024
In Announcements
Join us online Wednesday, April 24, at 5:30PM. Microsoft Teams meeting  Join on your computer, mobile app or room device  Click here to join the meeting  Meeting ID: 233 374 446 416 Passcode: 8KexQ8 Download Teams | Join on the web Learn More | Meeting options
0
2
30
NOW Courier
Orientation Graduate
Orientation Graduate
Apr 01, 2024
In Announcements
On Monday, April 8, a total eclipse will grace the skies, with Indianapolis poised directly in its path. This celestial event is expected to attract over 100,000 visitors to the city and surrounding areas, not to mention the 3.9 million Indiana residents within the eclipse's path who may journey to central Indiana. The eclipse will achieve totality in Indianapolis at 3:06 PM, lasting approximately 3 minutes and 50 seconds. Meanwhile, Bloomington will experience over 4 minutes of totality, with Terre Haute and Evansville enjoying around 3 minutes. Local officials, including those from Indianapolis EMS and the Indianapolis Metropolitan Police Department, have warned of significant traffic congestion and possible cell signal disruptions due to the high volume of calls expected. To support contractors, we will continually update this page with any information that could affect service and routes. Contractors who are aware of customer closures or changes to operating hours are encouraged to share this information by commenting on this post. • We advise contractors to arrive early on Monday, April 8, to get ready for their route launch due to the expected surge in traffic volume.
Eclipse Information content media
0
0
55
NOW Courier
Orientation Graduate
Orientation Graduate
Mar 22, 2024
In MobileTek
Inputs & Pre-Conditions All contractors should always have the most up to date version of the MobileTek Core app. Contractors should also ensure the location services on their mobile device is set to "Allow Always." Any debug reports submitted should be referenced in support tickets by the NOW Courier team. This will allow the MobileTek support team to quickly obtain the data needed to troubleshoot issues. Definitions Debug Report: An action taken by a contractor to provide data and context from a mobile device to the Key Software MobileTek support team. Process 1. From the Home screen in the app, click on the menu at the top left of the screen. 2. Next access settings by clicking on the gear icon. 3. In settings, click on Debug Report. 4. Identify the issue from the available list of dropdown issues. If none match the description of the issue, then select “Other.” The available options are: Camera not working properly, Orders closed during POD, Not Syncing / Refreshing, GPS not being reported, Crashing, Other. After identifying the description select “OK.” Once you have selected the correct issue, click "Submit." 5. Once you select the reason and click Submit, an email to the support team will be generated. Your email will be displayed in the “From” section. The file containing all electronic information from your mobile app will be included as an attachment to the email. Include any additional information such as: date and time of issue, provide the exact screen in which the issue occurred, any other pertinent information related to the issue. Once all information is provided, click the send button.
Submitting Debug Reports content media
0
0
10
NOW Courier
Orientation Graduate
Orientation Graduate
Mar 19, 2024
In Announcements
We recognize that contractors are responsible with managing numerous customer obligations, leading to Agreements and Addendums for their review and signature. Regrettably, it is common for contractors to respond with "I did not read the Contract [or Addendum]" when an issue is raised; thus, attempting to deflect responsibility. (It's unfortunate that this approach doesn't work with credit card issuers, lenders, and mortgage companies!) NOW Courier advises against contractors signing any documents that they have not thoroughly read or understood, as executed agreements are legally binding, akin to any other terms and conditions acknowledged. To support contractors, we have recently incorporated new language, prominently displayed in bold and highlighted in yellow, into Route Addendums, which states: By signing this Addendum to the Independent Contractor Agreement, I, the undersigned CONTRACTOR, hereby acknowledge that I have thoroughly read and understood each Section of this Addendum. I affirm that I have had the opportunity to obtain clarification on any aspects of this Addendum and have had all my questions satisfactorily addressed prior to signing. Moreover, to assist contractors in obtaining essential information, we have introduced a range of resources. These enhancements include an online forum, text messaging, newsletters, town hall meetings, Expiration Reminder, an online chatbot for compliance questions, and a completely redesigned orientation program for new contractors. Kindly remember that any document you sign, or that is shared with you for review, including emails, texts, notices, and other forms of communication, will be enforced. We trust in your diligence to thoroughly review and comprehend the contents of such documents before affixing your signature, whether they pertain to the Independent Contractor Agreement, a Route Addendum, customer requirements, or any other relevant documents. This policy is applicable to all contractors. Thank you for your understanding. If you have any questions, please do not hesitate to contact Operations or Contractor Relations.
2
2
94
NOW Courier
Orientation Graduate
Orientation Graduate
Mar 13, 2024
In Announcements
Join us online Wednesday, March 20, at 5:30PM. Microsoft Teams meeting  Join on your computer, mobile app or room device  Click here to join the meeting  Meeting ID: 218 543 324 887 Passcode: JHs6HL Download Teams | Join on the web Learn More | Meeting options
1
2
36
NOW Courier
Orientation Graduate
Orientation Graduate
Mar 04, 2024
In Announcements
Commission disputes must now be officially submitted via the Contractor's page on the NOW Courier website. Per the "Settlement Period" section of the Independent Contractor Agreement, contractors have the right to challenge any commission amount they find incorrect. To do so, contractors must formally notify NOW Courier in writing within 15 days of receiving the disputed commission via online submission. By consenting to these terms, contractors acknowledge that failing to submit their dispute in writing within this 15-day window will result in forfeiting their right to contest the commission.
Commission Disputes content media
0
0
30
NOW Courier
Orientation Graduate
Orientation Graduate
Mar 01, 2024
In Announcements
ADP is scheduled to go-live on Monday, March 4. For any inquiries, please contact the Operations team.
0
0
24
NOW Courier
Orientation Graduate
Orientation Graduate
Feb 28, 2024
In Announcements
The final day of service for Guardian Pharmacy has been rescheduled to tomorrow, February 29th.
0
0
18
NOW Courier
Orientation Graduate
Orientation Graduate
Feb 19, 2024
In Announcements
The customer listed below is scheduled to go-live on Monday, February 19. For any inquiries, please contact the Operations team. > Community Health Network
0
0
9
NOW Courier
Orientation Graduate
Orientation Graduate
Feb 16, 2024
In Questions & Answers
Before utilizing the new vehicle, provide the registration and insurance documents, along with completing a vehicle inspection. Using a vehicle that does not meet compliance standards could significantly increase your liability risk in the event of an accident, irrespective of who is at fault.
0
0
20
NOW Courier
Orientation Graduate
Orientation Graduate
Feb 14, 2024
In Announcements
Contractors must follow established protocols for physically scanning parcels during load and delivery. Using the manual function is not allowed without written consent from Operations.
0
0
13
NOW Courier
Orientation Graduate
Orientation Graduate
Feb 13, 2024
In Announcements
Exciting news! Our new mobile vehicle inspection form is now available. Find it in the NOW Courier website footer or at https://www.nowcourier.com/vehicle-inspection (https://www.nowcourier.com/vehicle-inspection)for immediate access on mobile devices. Both compliance and contractors get a copy upon submission. Paper forms are still available as an alternative.
1
4
37
NOW Courier
Orientation Graduate
Orientation Graduate
Feb 06, 2024
In Announcements
This week, we learned Guardian Pharmacy and Kroger will be taking new directions, with services ending on 2/29/24 and 2/27/24, respectively. Their decisions were primarily based on seeking the most cost-effective solutions, and we have chosen not to lower our rates in response. Our commitment is to offer the best value without compromising on the quality we are known for. Despite these changes, we are excited about the new opportunities and work ahead, promising an exciting future for our company.
1
0
23
NOW Courier
Orientation Graduate
Orientation Graduate
Feb 05, 2024
In Announcements
Starting this week, daily calls will be made to verify customer requirements: signatures, delivery photos, and POD completion. Please reach out to Operations with any questions.
0
0
22
NOW Courier
Orientation Graduate
Orientation Graduate
Jan 26, 2024
In Announcements
The customers listed below are scheduled to go-live on Monday, January 29. For any inquiries, please contact the Operations team. > Faegre Drinker Biddle and Reath > Indiana University Health Physicians > Integrated Ortho > IU Dept Ophthalmology > John Boner Neighborhood Centers > Miravista Diagnostics > NOW Courier Line Haul > Radiology of Indiana > Riley Children/Univ Ped > Riley Ophthalmology Mei > Sexton > State Bank > Stock Yards Bank Carmel > Wabash Medical
0
0
24
NOW Courier
Orientation Graduate
Orientation Graduate
Jan 22, 2024
In Announcements
The customers listed below are scheduled to go-live on Monday, January 22. For any inquiries, please contact the Operations team. > Crossroads Rehabilitation Center > IMG (International Medical Group) > IU Cytogenetic Lab > IUPUI Infectious Diseases Laboratory > Lumina Foundation For Education > Marion County Superior Court > Marion County Clerks Office > Rehabilitation Hospital of Indiana > Riley Pediatric Ophthalmology > University Dermatology
0
0
28
NOW Courier
Orientation Graduate
Orientation Graduate
Jan 14, 2024
In Announcements
The customers listed below are scheduled to go-live on Monday, January 15. For any inquiries, please contact the Operations team. > Allergy Partners of Central Indiana > Associated Urological Specialists > Auto Owners Insurance > Bestway Of Indiana > Calumet Specialty Product > Element Materials Technology Daleville, LLC > Envirotest Systems > First Federal Savings Bank > Harvester Financial Credit Union > Indiana Oral & Maxillofacial Surgery Associates > Indiana Oral and Maxillofacial Surgery Associates - Waterfront > Irwin R Rose & Co, LLC > Midland Engineering > North United Methodist Church > NOW Courier Gen Business > NY GOexpress > Planned Parenthood Of Indiana > Roman Catholic Archdiocese of Indianapolis > Rudd Equipment > Schuckit & Associates, P.C. > Scopelitis, Garvin, Light, Hanson & Feary, P.C. > Senex Services Corp. > UBS Financial Indianapolis > US Foodservice > Woodard, Emhardt, Henry, Reeves & Wagner, LLP > Zotec Partners
0
0
31
NOW Courier
Orientation Graduate
Orientation Graduate
Jan 05, 2024
In Announcements
The customers listed below are scheduled to go-live on Monday, January 8. For any inquiries, please contact the Operations team. > A1 Express Delivery Svc > Renaissance Dental > Paychex > Tru Pay Corp. > Freedom Mortgage Corporation > Heritage Acceptance > National Bank Indianapolis > National Bank Indianapolis Lockbox > 1st Internet Bank > Auto Owners Insurance Company > Crowe LLP > Delaware Life > Deluxe Delivery Systems > Epic Insurance Brokers & Consultants > Hackman Hulett & Cracraft LLP > Hoover Hull Turner LLP > HURCO > Indiana Hand Center > Indiana Oral Maxillofacial
1
0
30
NOW Courier
Orientation Graduate
Orientation Graduate
Jan 02, 2024
In Announcements
Over the next two weeks, we are scheduled to distribute ADP RUN W2 forms. We will receive a large number of W2 packages at the start of each week, which must be delivered by the end of the day (EOD) every Friday. You have the flexibility to select which packages you want to deliver each day. However, it is crucial to complete a daily load scan on the chosen packages before departing. These packages will be marked with a specific LOAD SCAN label. When you scan a package, an automatic email notification is sent to the ADP customer, informing them that their W2s are en route for delivery that day. Please adhere to the ADP RUN delivery guidelines: it is permissible to leave residential packages unattended, and commercial packages can be left in a secure location, unless a signature is required. Remember, placing packages in mailboxes is strictly prohibited. There is no strict time requirement for delivery, as long as the packages are scanned on the day of delivery (within reasonable hours). W2 forms are organized separately in totes placed below the route totes (on the floor) for easy identification. These W2 packages will appear in NextStop under a different account but offer the same commission as RUN deliveries. To distinguish them, W2 packages are wrapped in plastic with grey lettering, while payroll packages have red lettering. If you have any questions, feel free to reach out to the Operations team.
ADP RUN W2 Forms content media
0
0
34

NOW Courier

Admin
Orientation Graduate
Business Pro
Employee
+4
More actions
bottom of page